Returns Policy

 

• All returns must be in original condition with original tags & packaging, and if purchased in store, accompanied by a receipt.
• In the case of hats shipped in a proper hat box, the box must also be in original condition, and if being returned by post there should be packaging around the hat box. Otherwise a $10 charge will apply.
• Boots must be returned in their original box & if being returned by post there should be packaging around the box. Otherwise a charge may apply / the return may not be accepted / a refund may not be issued at our discretion.
• Returns are accepted both in store or through the post.
• A form is included with all postal orders to make the returns process easier. If you loose this sheet, please either contact us for another copy, or ensure to include a note stating who is sending the item back and why.
• REFUND: A refund will be issued when a product is returned within 14 days of the invoice date.
• Refunds will be processed back to the original payment method.
• Postal costs will NOT be refunded. (excpect in the case of faulty/wrong products)
• EXCHANGE/STORE CREDIT: Items may be returned for an exchange or store credit within 30 days of the invoice date. Store credit does not expire.
• For postal returns the parcel must be postmarked within the returns period to be eligible.
•  A refund will only be issued within the original invoice period—e.g. if a product is first exchanged and then a refund is requested, it must still be within the original 14 days, not from the invoice date of the exchange.
• A subsequent exchange/store credit however will be accepted within 30 days of the exchanged invoice date.
• All postage costs for returns/exchanges are the responsibility of the customer. (You may choose to include an Australia Post pre-paid satchel with your return for our use)
• Where an item is damaged/missing/incorrect please contact us for authorisation before returning.
• NO RETURNS are accepted for Custom Orders / Special Orders / Sample Products.
• Our address for all returns is: Horsemans Trading Post, PO Box 691, Rochedale South QLD 4123
• For exchanges during/outside of sale periods or promotions: Where an item is being exchanged for the same item but in a different size/colour there will be no price change i.e. If purchased before a sale/promotion there will be no discount applied to the exchange. Or if purchased during a sale/promo period and exchanged afterwards the sale/promo price will be honoured on the exchange.